Active Now
84
across 4 capabilities
Sent · 24h
1,247
+18.2% vs prior
Replies · 24h
312
25.0% reply rate
Escalated
9
6 callback · 3 support
Compliance Blocks
14
quiet hrs · STOP · DNC
Live Now
4 active sequence runs
SC
Sarah Chen+1 480 555 0142
DBR·Step 2 / 5·2022 Camry XSE
23s
next send
MJ
Marcus Johnson+1 602 555 0177
DBR·Step 3 / 5·2021 RAV4 Hybrid
2m 22s
next send
PP
Priya Patel+1 480 555 0193
DBR·Step 4 / 5·2020 Tundra Limited
1m 07s
next send
DK
Daniel Kim+1 623 555 0108
S2L·Step 1 / 3·2024 Tacoma TRD
1m 53s
next send
Morning Callback Queue
Escalated overnight · ranked by urgency
AR
Aisha Rahman
After-hours · 11:42 PM
LP
Linda Park
Asked for service advisor · 11:18 PM
CR
Carlos Reyes
Wanted price quote · 10:47 PM
MT
Mei Tanaka
Trade-in question · 9:51 PM
Support Inbox
Reputation Branch B · unresolved
Robert Alvarez· Reputation · Branch B7m
Service took 3 hrs longer than promised, never got a call back about it
Sandra Klein· Reputation · Branch B24m
Loaner car had AC issues. The advisor was nice but I was told someone…
Greg Fontaine· Reputation · Branch B1h
Estimate kept changing — wanted to talk to a manager
Recent Activity
Last 8 audit-log events · all capabilities
02:34:53.180complianceSarah Chen · tcpa.consent=true · quiet-hours=falsecheck
02:34:48.682complianceSarah Chen · tcpa.consent=true · dnc=falsecheck
14:23:07.412sms.sendSarah Chen · compliance.ok · TCPA opt-in 2026-05-12allowed
14:23:07.286complianceSarah Chen · tcpa.consent=true · quiet-hours=falsecheck
14:22:51.044voice.startMarcus Johnson · callback.requested · operator-approvedallowed
14:22:33.918email.queuedPriya Patel · sequence.next-stepallowed
14:22:14.502sms.sendDaniel Kim · speed-to-lead.window=4mallowed
14:21:58.331review.routeRobert Alvarez · sentiment.negative · branch=Bsupport